Shipping/Refund policy
!!! NEW !!!
Pick up service
| Ordered on | Standard * | Urgent ** |
|---|---|---|
| Monday | Wednesday | Dinsdag |
| Tuesday | Thursday | Wednesday |
| Wednesday | Friday | Thursday |
| Thursday | Monday | Friday |
| Friday | Monday | Monday |
| Saturday | Monday | Monday |
| Sunday | Monday | Monday |
* Ordered before 20:00
** Ordered before 18:00
Starting from Monday, February 12th 2024 , our pick-up service is back!
You can now conveniently pick up your orders at our new pick up location
“Buurtservice punt Michelle” on the *Kloekhorststraat 248, 1104MZ Amsterdam*.
To find out the opening times for this pick up point
From April 8th till 15th Pick-up location is at Kloekhorststraat 262.
The opening time will be from monday till Saterday 15:00 till 20:00!
Shipping
Hey, thank you for shopping with GiGi Royals! We hand- blend, pack, label and ship the products ourselves, due to everything being done by one person please allow 2-4 days for processing and 1-3 work days for shipping within Europe. If this time frame has passed and you still have not received your order please contact us at Info@gigiroyals.com.
Parcels are shipped by PostNL, DPD or DHL. A tracking number will be sent to you by email when your order is dispatched. All deliveries will need to be signed for, failure to sign for the delivery may result in the package being sent back to your local postal depot for collection.
Refund policy
We at GiGi Royals pride in our high levels of customer satisfaction. We maintain a very high level of quality control whilst ensuring that our customers receive nothing short of the finest quality of products. All our products are handmade by us.
As part of our quality assurance measures, every order is thoroughly inspected before shipping in order to maintain the luxury requirements for our customers.
Due to the nature of our products, all sales are final. Refunds are not allowed, however exchanges may be accepted subject to the terms and conditions below:
Return
We only replace items if they are defective or damaged. We take the necessary precautions to ensure your items arrive to you as safely as possible. However on rare occasions items may be damaged during transit. If your items have arrived damaged please send us an email at info@gigiroyals.com quoting your order number.